citinow FAQ — answers to all questions about accounts, betting, and bonuses

Yes, citinow only processes withdrawals to a mobile banking or bank account registered in your own name. Sending to someone else's bKash, Nagad, Rocket, or Upay number is not possible. This is a mandatory rule for security — your money reaches only you. The name on your citinow account and the name on your payment method must match.

A pending request usually has one of two causes: account verification has not been completed, or the wagering requirement on a related bonus has not been met. Contact citinow live chat to check the status. In most cases the money arrives within 1 hour even while showing as pending, but if verification is still outstanding it may take a little longer.

Withdrawals from citinow to bKash, Nagad, Rocket, or Upay are generally completed within 1 hour. The same target applies to bank transfers. The process is faster when account verification is complete and all conditions are met. If there is any delay, contact the support team right away.

The minimum withdrawal amount at citinow is ৳800. If your balance is below ৳800 you will not be able to submit a withdrawal request. This limit is the same across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit is ৳100.

You can withdraw from citinow via bKash, Nagad, Rocket, Upay, and bank transfer. Direct transfer to various commercial banks is supported, including BRAC Bank, Dutch-Bangla Bank, and Islami Bank. The same methods apply for both deposits and withdrawals.

Yes, citinow offers both cooling-off and self-exclusion options. A cooling-off period means stepping away from your account for a set amount of time. Self-exclusion is a long-term or permanent restriction. To activate either option, contact the support team directly. These tools let players set limits according to their own preferences.

There are some common signs to watch for: spending more than your budget, repeatedly playing to recover losses, prioritising gambling over family or work, or gambling in secret. If you notice these signs, take a break and contact citinow support or a professional support service.

citinow is for people aged 21 and above only. No one under 21 may open or operate an account. Age is verified during registration and you may be asked to provide a form of ID. Protecting minors is our priority.

The citinow support team is available 24/7. You should also reach out to an organisation or counsellor in Bangladesh that specialises in mental health and addiction treatment. Telling a family member or a trusted friend can be a good first step. Asking for help is a sign of strength.

Yes, you can request a deposit limit through citinow. Speak to the support team to set a daily, weekly, or monthly limit. Setting a limit lets you control your spending within a pre-set budget, much like a cap in your banking app.

Go to the site and enter your mobile number, password, and the required details in the registration form. Verify your number with an OTP and your account will be created. Remember, citinow is for people aged 21 and above only, and each person may hold only one account. Multiple accounts are not allowed.

Contact the citinow support team to update your personal information. You may need to provide a national ID card or passport to confirm your identity. Some details can be changed directly in your profile settings, but changes to core identifying information (name, date of birth) require verification.

Click the "Forgot password?" link on the login page. An OTP will be sent to your registered mobile number or email. Enter the OTP and then set a new password. Your new password should be at least 8 characters long and include a combination of letters, numbers, and special characters.

Clear your browser cache and cookies and try again. If your username or password is wrong, reset your password. After multiple failed attempts your account may be temporarily locked — in that case, contact citinow live chat support. Turning off any VPN before trying again may also resolve the issue.

When you log in from a new device for the first time, citinow sends an OTP to confirm your identity. This is for security — to prevent unauthorised access to your account. After entering the OTP, login proceeds normally. The same process applies when logging into the citinow App.

In an accumulator or multi-bet, several selections are combined into one bet. All selections must win — if even one loses, the entire bet is lost. Example: if three selections have odds of 1.50, 1.60, and 1.90, the combined odds are 1.50 × 1.60 × 1.90 = 4.56 (approximately). So a ৳100 stake returns ৳456 if all win; if one loses, the full ৳100 is lost.

With decimal odds, your total return (including stake) is calculated as stake × odds. Example: in a limited-overs match, Team A has odds of 1.45 and Team B has odds of 2.75. If you place ৳500 on Team B and Team B wins, you receive ৳500 × 2.75 = ৳1,375 (a profit of ৳875); if Team A wins, you lose ৳500.

citinow offers a range of markets including Match Winner, Top Batter, Top Bowler, Over/Under Runs, Powerplay Score, and Most Sixes. T20 format matches have even more markets available. Market availability varies by match and tournament.

Live betting lets you place bets after a match has already started. Odds change as the situation shifts over by over. In citinow live in-play betting you need to make quick decisions, as some markets are only open for a short time. Understanding the flow of the match is important as a strategy.

Yes, BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches are all covered on citinow. BPL betting markets are generally most active during evening matches. Special markets are added for ICC tournaments. Odds on Bangladesh Tigers matches move quickly due to high local interest.

Open a new account and make your first deposit. The bonus is available even on a minimum deposit of ৳100. A 150% bonus will be automatically added to your account. Example: deposit ৳1,000 and you receive a ৳1,500 bonus — giving you a balance of ৳2,500. Before withdrawing, you must complete wagering of ৳1,500 × 10 = ৳15,000.

The citinow welcome bonus has a set validity period. If the wagering requirement is not met within that time, the bonus balance may be automatically cancelled. Read the bonus terms and conditions for the exact duration, or ask support. Completing the wagering on time will not cause any issues.

No. The welcome bonus is available only once per player and per household. Attempting to claim the bonus by opening multiple accounts from the same device, IP address, or payment method is a violation of citinow's rules. If such activity is detected, the account may be closed. Read the terms and conditions page for more details.

Yes, in most cases if wagering has not yet started after the bonus was activated, you can request a cancellation through citinow support. However, cancelling the bonus means the bonus amount will be deducted from your balance. It is better to read the terms carefully before accepting a bonus.

At citinow, the bonus amount must be wagered 10 times. This means you must bet a specified total amount on eligible games using your bonus balance. Example: a deposit of ৳26,800 earns a ৳20,000 bonus, giving a total balance of ৳46,800 — the wagering target is ৳20,000 × 10 = ৳2,00,000. Once that amount has been bet, any winnings from the bonus become withdrawable.