citinow Responsible Gaming — Awareness and Protection
Entertainment is worthwhile when it stays within limits. citinow believes gaming should not be a source of stress or harm — it is simply a means of enjoyment.
Understanding the Limits of Play
Online betting and casino gaming is an entertainment activity — it is not a reliable source of income. citinow wants its users to play with a healthy mindset, within their own budget, and to treat gaming as a form of entertainment.
Responsible gaming means deciding in advance how much time and money you will spend, and sticking to those limits. Chasing losses by placing more bets to recover lost money is one of the most dangerous habits.
Reading citinow's Terms and Conditions will give you a clear understanding of the platform's usage rules and detailed information about user rights and responsibilities. It is important to read these guidelines thoroughly before you start playing.
Remember: the outcome of every game is completely random. No strategy or method can guarantee a win. So play with realistic expectations.
Some key principles of safe gaming:
- Set a fixed budget before you play
- Set a time limit and stick to it
- Do not place extra bets trying to recover lost money
- Do not play while hiding it from family or friends
- Do not bet with borrowed money or funds meant for emergencies
- Take a break when you are tired or under stress
Self-Limit and Control Tools
citinow provides various practical tools to help you stay in control of your gaming. To use these features, contact our 24/7 live chat.
Setting a Deposit Limit
Set the maximum amount you can deposit daily, weekly or monthly. Once the limit is reached, no new deposits can be made until the next scheduled period.
Session Time Limit
Set how long you can play in one sitting. Once the set time is up, you will automatically receive a notification and the session will end, preventing excessive time spent.
Cooling-off Period
Temporarily suspend your account for a set period — from 24 hours to several weeks. No betting or deposits can be made during this time.
Self-exclusion
Activating long-term self-exclusion will fully deactivate your account and it cannot be reactivated until the set period ends.
Loss Limit
Once you reach a set loss amount, you will no longer be able to play. This is an effective way to keep financial losses under control.
Reality Check
At regular intervals, a pop-up message will remind you how long you have been playing and how much you have lost — so you can make informed decisions.
To use these tools or to set any limits on your account, contact citinow's 24/7 Live Chat or send us an email. The support team provides service in both Bangla and English.
Recognise the Signs of Problem Gaming
If you notice any of the following signs in yourself or someone close to you, consider seeking help right away.
The urge to chase lost money
Repeatedly placing larger bets to recover losses — this is the most common sign of problem behaviour.
Lying in order to play
Hiding your gaming habits or lying to family or friends about them is a worrying sign.
Betting with borrowed money or loans
Sourcing betting money from daily expenses or emergency funds can cause financial losses to grow quickly.
Restlessness when unable to play
Feeling anxious or angry when you cannot log in or play.
Neglecting work or family
Spending too much time gaming at the expense of professional responsibilities or family commitments disrupts life's balance.
Skipping sleep or meals to play
Playing for long periods while ignoring the body's basic needs is harmful to health.
Unable to stop even after winning
Continuing to play after a big win and hoping to win even more is a concern.
Playing to relieve stress
Using betting as a way to escape anxiety, depression or loneliness is a sign of a problem.
Ask Yourself Honestly
Think through the following questions for yourself. If the answer to even one is "yes", consider seeking help.
- In the past month, have you spent more than your set budget?
- Do you feel angry or depressed after losing?
- Have you hidden your gaming from family or those close to you?
- Have you avoided other responsibilities in order to play?
- Do you feel like you cannot stop even when you want to?
- Are you thinking of gaming as a way to earn money?
If any of these questions concern you, our FAQ page has more detailed information on responsible gaming. You can also speak directly with our support team.
Attitude Check
Assess for yourself how much you agree with the statements below.
"I play within my budget and accept losses when they happen."
"Gaming does not affect my daily life."
"I can stop playing at any time."
If you have doubts about any of these three statements, seek support.
Where and How to Get Help
Asking for help is not a sign of weakness — it shows awareness. Below is support information from various sources.
citinow Live Chat
Live chat is available 24 hours a day, 7 days a week. Tell our support team directly in Bangla — they will help with self-exclusion or any other limits.
Email Support
You can also contact us by email instead of live chat. The support team responds in both Bangla and English. Email address: [email protected]
Family and Friends
Talk openly with those close to you. Support from family is the most effective factor in changing problem behaviour.
Professional Advice
Consulting a psychologist or addiction specialist can be the most effective step. This type of advice is available through both public and private mental health services.
Temporary Account Closure
If you want to temporarily close your account yourself, let the citinow support team know at any time. You can make the request without giving any reason.
Remember: Under citinow's Privacy Policy, your support requests or self-exclusion information are kept completely confidential. Seeking help in this regard does not affect any other information on your account.
Keeping Minors Safe
Age is verified at the time of registration on citinow. However, adults in the household also have a responsibility to ensure that minors cannot access this platform.
If your account is logged in on a device, log out when it is not in use. Keep your password one that others cannot guess. Avoid betting online in front of children or teenagers, as this can have a negative effect on them.
Use your operating system's parental controls to lock apps or the browser on mobile devices. Keeping such protections active for minors is a parent's responsibility.
Advice for Families
- Keep devices password-locked
- Always log out after use
- Keep parental controls on
- Talk to your children about online safety
- Keep betting apps out of children's reach