citinow's Privacy Policy
When you use the citinow platform, we treat your personal information with the utmost importance. This policy explains how your information is collected, why it is used, and how it is kept secure.
1. Introduction and Scope
This privacy policy applies to the citinow platform. When you use citinow's website or related services, you are considered to have automatically accepted the terms of this policy. This policy applies only to citinow's own platform; it does not apply to any third-party websites or applications.
This policy may change from time to time. If changes are made, we will update this page and make reasonable efforts to notify registered users. We therefore recommend reviewing this page regularly.
2. Information We Collect
citinow collects various types of information. This collection happens in two main ways: information you voluntarily provide, and information collected automatically while you use the platform.
Information You Provide Voluntarily
The information you give to citinow directly includes:
- Name, email address, mobile number, and date of birth (at the time of account registration)
- National ID card or passport details (for identity verification)
- Payment information — bKash, Nagad, Rocket, Upay, or bank account number (for deposits and withdrawals)
- What you share when contacting us via live chat or email
- Account preferences and self-set limit information
Automatically Collected Information
Certain information is collected automatically when you use the platform:
- IP address and device type
- Browser information and operating system
- Login time, page visit history, and session duration
- Information collected through cookies and similar tracking technologies
- Betting and gaming activity logs
3. Purpose of Data Use
citinow uses your information only for specific and lawful purposes. Your information is not processed for any unnecessary or unrelated purpose.
The main purposes for which your information is used are:
- Creating and managing your account and verifying your identity
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, and bank transfer)
- Improving services and personalising the user experience
- Preventing fraud, deception, and unauthorised access
- Providing customer support and resolving complaints
- Applying responsible gaming policies and taking protective measures when needed
- Sending information about promotional offers and bonuses (only with your consent)
- Ensuring platform security and resolving technical issues
4. Disclosure and Sharing of Information
citinow never sells your personal information. However, in certain specific circumstances, information may be shared in a limited way with third parties.
Service Provider Partners
We work with trusted third parties for payment processing, identity verification, and managing technical infrastructure. These partners receive only the information necessary for their specific task and are required to follow citinow's guidelines.
Legal Obligations
citinow may provide information when required to do so under a court order, a valid request from a relevant authority, or as part of a legal process. In such cases, only the information that is legally required is disclosed.
Business Changes
If citinow is acquired or merged in the future, user information may be part of that process. Should such a change occur, we will inform users in advance.
5. Cookies and Tracking Technologies
The citinow website uses cookies and similar technologies. Cookies are small data files stored in your browser. They help improve site functionality, security, and the user experience.
The types of cookies we use:
- Essential Cookies: Required to maintain login sessions and ensure the core functionality of the site.
- Analytical Cookies: Used to understand how users interact with the site so we can improve our services.
- Preference Cookies: To remember your language and site preferences.
You can control cookies through your browser settings. Keep in mind that disabling certain cookies may affect how some features of the site work.
6. Data Security and Retention
Keeping your personal information secure is one of citinow's primary responsibilities. We apply industry-standard technical and organisational measures to prevent unauthorised access, modification, or damage.
Technical Protections
- SSL (Secure Socket Layer) encryption — all data transfers are encrypted
- Password hashing — your password is never stored in plain text
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
Data Retention Period
citinow retains your information only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period due to legal and regulatory obligations. Once that period has passed, the information is securely deleted or anonymised.
7. Your Data Rights
citinow believes you should have control over your own information. To that end, we uphold the following rights:
- Right of Access: You can request to know what information we hold about you.
- Right to Rectification: If your information is incorrect, you can request that it be corrected.
- Right to Erasure: In certain circumstances, you can request that your information be deleted.
- Right to Restrict Processing: In some cases, you can request that the processing of your information be limited.
- Right to Withdraw Consent: For marketing communications, you can withdraw your consent at any time.
To exercise any of these rights, contact our support team. For general questions, our FAQ page may also be helpful.
8. Protection of Minors
citinow strictly prohibits its services for anyone under the age of 21. Age is verified at the time of account registration, and additional verification documents may be requested in cases of doubt.
We do not knowingly collect information from anyone under the age of 21. If we confirm that information from a minor is in our possession, it is deleted immediately and the associated account is closed.
9. International Transfer of Data
citinow may use servers or services outside Bangladesh. In such cases, your information may be transferred to another country. Any such transfer is always carried out with appropriate safeguards and in accordance with international data protection standards.
We ensure that regardless of which country data is transferred to, the level of protection described in this privacy policy is maintained.
10. Third-Party Links and Services
The citinow platform may include services from game studios, payment gateways, and other third parties. These third parties have their own privacy policies, for which citinow is not responsible.
Gaming studios such as Pragmatic Play, PG Soft, JILI, Evolution, and others are independent entities — they operate under their own data policies. citinow shares only relevant information with them and takes care to protect your overall data.
11. Policy Changes and Updates
citinow may update this privacy policy at any time. For significant changes, registered users will be notified by email or account notification. Continued use of the platform after a change is considered acceptance of the updated policy.
To learn more about your rights and about citinow, read our About Us page.
If you have any questions about any part of this policy, contact us via 24/7 live chat or email (in Bengali or English).